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Press Releases Online - Monday, October 24th, 2011 -

We ordered the Titleist remain bag and they shipped it following day for free (as a result of marketing at the time) that was fantastic!
The bag was good, but after I obtained it, We recognized that it wasn’t going to work with me. Therefore, following a directions online, I visited the actual “return/exchange request” on the web site and followed the appropriate links in order to request a return for that bag, and even printed out a UPS come back label from their store. These were going to charge me $5.75 for return delivery since I wasn’t swapping it, however I had been comfortable with that, because it was not their own fault.

The first day I could, I dropped the package away from United parcel service as well as envisioned having my personal credit within which 7 days. TGW obtained the bag back again by way of United parcel service upon 6/19. Unfortunately, I did not have a refund immediately. So, We waited per week, and then I called as well as spoke to a woman in customer service that first explained that she could not discover my come back, proper she thought it was (when i offered the woman’s all the info), your woman told me that I must have called all of them first to get a “return number” or something like that. We informed her that I simply adopted the actions online, and they need to get their system directly. At any rate, she said she was looking after it and that i ought to get my credit a few weeks….

2 much more days pass…with no credit! We SENT SEVERAL EMAILS In order to Customer support, Not one Which WERE REPLIED TO. I known as once again and talked to another repetition, and he explained he did not know what happening and he would ahead my order/return data to their manager. We e-mailed him or her a few days later on to follow upward and he told me that return credit consider like 6-8 days or so! I had been such as, “give me my cash now”…it had already been several weeks! He or she didn’t reply back from which.

Nicely, these days (7/14) I lastly have an e-mail from TGW stating that they’ve received my personal come back item, and also the credit score is being prepared. Oh yea and the money is going to be credited in “5-7 times.” So…let’s assume that I’m not being lied in order to once again, when it is just about all said as well as done, it will likely be at least ONE MONTH that it has taken them to produce my personal money back.

BOTTOM LINE…I in no way had any kind of problems with the corporation UNTIL I had to come back some thing as well as deal with their customer service. I don’t think they are concerned at all about taking care of the shoppers…simply taking and keeping the money!!!

I WILL In no way Purchase from THEM AGAIN!!! leng#kusoso0725 note at 2011.10.16

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